Insights into conversation design and A.I
Customer Journey, Touchpoints and Chatbots When Booking Services
Customers generally tend to use online searches to book services. This may include anything from holidays, events, appointments, and courses to personal services. In the
Why Chatbot is Necessary for Businesses and When Do We Need Them?
What are Chatbots? Simply put, chatbots are computer programs or apps that can have or at least mimic a real conversation. They are used in
How to Automate Facebook Customer Support on Your Facebook Page?
Having a Facebook page for your online business not only helps you contact customers easily. It also gives them fast access to your products and
What is a chatbot? – Introduction to chatbots 2019
Communication technology is progressing very fast. And today, most people prefer to connect through either text messages or messaging applications. To make life more convenient,
3 Ways to Use Chatbots in the Legal Industry
1) Qualify Leads with Multiple-Choice Questions Chatbots are fantastic at qualifying leads because they greet website visitors with a friendly question. The best way to
Chatbots for Real Estate Agents
Real estate agents can expand their client base with the help of chatbots. They don’t replace personal communication with active clients and buyers, but they’re
How to Write Chatdown Markup
Chatdown is an extension of the Markdown language for generating mock chatbot transcripts. Here’s a simple example of a .chat source file: users=Tester bot=SuperBot bot:
Chatbots for Tourism
Chatbots are used in various industries nowadays but for tourism, they help people book their travel and hotel rooms. Some even suggest destinations to match
Instant messaging apps
Messaging apps are a popular way for chatbots to communicate. They don’t require creating a new Web page or application. The developers simply create conversational
Humour & chatbots – when and how to make a funny chatbot?
Humor makes interactions go more easily. Introducing a little fun to a chatbot can make it more appealing to customers. It does require a bit
Live Chat for e-commerce
People buy from your e-commerce website because they like the products, trust the brand, and get great customer service. Live chat options provide an opportunity for
Functions of Digital Personal Assistants
Digital virtual assistants, such as Alexa, Cortana, Siri, and Google Assistant, have the same major function: they make your life easier by automating certain processes.
Lead Generation with Chatbots
Chatbots have proven to be a golden source for lead generation and qualification. How to get users for a lead gen chatbot? There are a
Chatbots for HR
HR departments can use chatbots to answer common employee questions, freeing HR personnel to address the tougher questions faster. This field is easier than many
10 Key Principles for Designing Effective Conversational Interfaces
From punch cards to command lines to graphical user interfaces (GUIs), the way people communicate with computers has evolved over the last half century. In
Chatbots and Conversational UI for Futuristic Service and Conversational Search
So far, we’ve had to learn to interact with computers on their terms and limitations. To make as precise online search as possible we are
Chatbots in the gaming industry
The gaming industry has been booming for a while already, and we are now seeing an increase in casual gaming across a variety of media
Why Influencers Should Utilize Chatbots in Their Influencer Marketing Campaigns?
As we know, chatbot technology has already been utilized by many brands, in their marketing efforts. Along with the rise of social media, the influencer
Chatbot use cases in industries
Chatbots are more versatile than you may think. After all, it is just an interface technology. Chat, speech and messaging interfaces are very flexible. We’ve
Better public services with chatbots
Many services which government call centers now handle could benefit from chatbot support. Some of these areas are: General information. Queries about locations, hours, and
How can Chatbots Improve the Customer Service and Experience?
How will AI (artificial intelligence) chatbot be the solution for the modern day customer service? Satisfying the customer expectations has always been a hot-button issue
Introduction to Discord bots
The rise of online chat rooms has, in recent years, seen an explosion in the number of intelligent chat bots that can offer a range
Do you really need an AI chatbot? Button vs AI-driven chatbots
Some chatbots let users enter natural-language questions. Others only let them enter predefined choices using buttons or menu items. Both approaches have advantages in the
Fun with Markov Chain Chatbots
Markov chains provide an easy way to generate plausible-sounding nonsense in a chatbot. They aren’t particularly useful for serious purposes, but they can be used
Bot Directories: where to post your bots?
Where do you let people know about your chatbots? Lots of directories are available to tell the public about what’s out there, and many of
The Semantic Web & RDF
The Semantic Web is a way of putting structured information into Web pages, so that software can extract specific information without resorting to data mining
What is Facebook Messenger Advertising?
Facebook Messenger advertising provides content marketers the opportunity to engage audiences within the messenger app. Messenger ads are created through the ads manager platform and
Conversational Marketing: The Definitive Guide
Consumers are a little tired of inbound marketing. To be more specific, they’re tired of the kind of inbound marketing that has gotten repetitive and
Why Chatbots Need Quality Standards?
According to a global study in 2017, over 32% of executives have already implemented artificial intelligence in customer service applications within their companies, and 62%
What is Deep Learning?
”Alexa, what was the score of the Manchester United game yesterday?” If you’ve ever asked a question like that of your personal assistant device (such
What Is the Process of Effective Lead Generation and How to Use Chatbots to gain Leads?
Have you ever received a random call one day about a product you looked at a few weeks ago? You try to recall the time
Making Your Own ASCII Art
ASCII art, sometimes referred to as ANSI art or text art, is the process of generating simple or complex imagery using computer text characters from
Turing test in science fiction
The decade isn’t over yet, but we’ve seen some remarkable advancements in the field of artificial intelligence. We’ve marveled at the invention of the first
Why you need chat service on your website?
WHY YOU NEED A CHAT SERVICE ON YOUR WEBSITE AIf you operate an ecommerce website, SaaS or any kind of business online, you need a
How Eliza Chatbot works?
Eliza was one of the first chatbot implementations. Joseph Weizenbaum created it at MIT in the mid-1960s. The original version was in MAD-Slip, a list
Measure NPS (Net Promoter Score) with Chatbots
A net promoter score (NPS) is a measurement of what percentage of your customers are loyal to your brand compared to what percentage will likely
Human-Machine Interface for Autonomous Vehicles
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Offer a Proactive chat service
Chat work best when actively targeting potential visitors through proactive services prompts. Effective chat sales are not unlike sales in physical stores. Better result yields
Facebook Messenger Advertising
Chatbots and Facebook Messenger Ads. A Waste Of Time, Or The Future? Facebook Messenger has become the cornerstone to our society, but did Mark Zuckerberg
Copwriting for Chatbots
Chatbots must choose their wording carefully if they are to engage their users for longer periods of time. This is why copywriting and the distinct
The Turing Test – Does it matter?
The decade isn’t over yet, but we’ve seen some remarkable advancements in the field of artificial intelligence. We’ve marveled at the invention of the first
What is Cognitive Computing
Definition of Cognitive Computing According to the Cognitive Computing Consortium, cognitive computing is designed to more closely mimic the problem-solving processes of the human
Chatbots for restaurants
Chatbots can revolutionize the way restaurants do business in many ways. Here are ways restaurants can benefit from chatbots: Making reservations. With chatbots, customers can
What is NLP / NLU
Natural language processing is the use of software to communicate in ordinary human languages, such as English and Chinese. It falls under the broad area
How can a RPA bot help?
Robotic Process Automation (RPA) can help organizations in their digital transformation with the use of software that has artificial intelligence and machine learning capabilities. Industries across
Virtual Assistant: What You Need To Know 2019
We all live in a world that’s fast-paced and digital. It’s no surprise that nowadays everything should be done in an instant. There’s so much
AIML Chatbots
History of AIML Artificial Intelligence Markup Language, or AIML, is an XML-based language used to program natural language software agents, such as chatbots. Richard Wallace
Recent and Upcoming Patents in the Chatbot Industry
The rapid growth in chatbot development has led to growth in the filing of patents. Some are from major companies, some from startups. Some represent
The Most Popular Chatbot Projects on GitHub
GitHub is home to many chatbot projects. The following are among the most popular, based on the number of watchers and stars. Botkit Botkit is
Chatbot Use at Trade Fairs
Best Use Cases of Chatbots at Trade Fairs Customer Assistance- Attendees can get quick answers to some of the most frequently asked questions of trade
Chatbot Use Cases in Banking
Chatbots in the banking industry are used in both customer-facing roles as well as for internal communication among employees in order to streamline operations while providing
Robotic Process Automation: What’s It All About?
Businesses are picking up huge gains in productivity through robotic process automation, or RPA. This doesn’t refer to machines doing physical labor; the ”robots” in
Chatbots in Manufacturing Industries
Manufacturers stand to gain from every technological advance they can use, and chatbots can provide them with significant advantages. The uses range from the supply
Chatbots in the Insurance Industry
The insurance industry may be known for web pages full of complicated jargon and headaches, but chat bots are changing this. They’re helping with everything
Chatbots For Team Communication Apps
Team chat apps are the latest in a long line of technology that keeps coworkers connected. Platforms such as the popular Slack or Microsoft Teams
5 Ways Chatbots are Guiding Travelers: Chatbots in Travel Industry
The travel industry isn’t limited to hotels and airlines and neither are the potential roles for chatbots. Travelers have welcomed bots into multiple stages of
6 Innovative Ways Chatbots are Changing the Hotel Experience: Chatbots in Hotel Industry
Chatbots are evolving and the hotel industry is taking full advantage of all the ways AI can provide a more personal touch for their guests. Hotel
An Overview of the State of Robotics
As science fiction writers first conceived robots, they were humanoid machines that performed services in response to spoken directions. This is the idea of R.U.R.
Chatbots for Document Preparation: Case VAT Refunds
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Chatbots for Personalization: case Ministry of Labor
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Using Chatbots in Healthcare to Improve Patient Care: Chatbots in Health Industry
We lead busy lives, and that can lead people to delay or ignore the things that are important. Healthcare is one of those things. No
Chatbots for Brick & Mortar Retailers: Chatbots in Retail
The first contact customers have with brick-and-mortar businesses is often their online presence. A good website is an obvious necessity, but a chatbot is a
How Chatbots are Giving the Airline Industry an Upgrade: Chatbots in Airlines Industry
Airlines have a long history of less than stellar customer service, but chatbots are promising to change that narrative. The introduction of AI-powered bots are
And The Winner Is…Champion Hackathon Chatbots
The idea of chatbots has been around since the mid 1960s. ELIZA was the first of its kind, created in the MIT Artificial Intelligence Laboratory.
Chatbots In Education
Students everywhere carry their mobile phone with them. It contains everything they need and is their connection to the world, but the ’phone’ aspect of
Chatbots and Messaging in Africa
Chatbots are ready to deliver a major impact in Africa. Several economic factors work in their favor, and businesses and nonprofit organizations are already showing
How Changes in Consumer Behavior in the 2010s Has Shaped the Business World
”Today’s consumers are more enlightened and empowered than ever. And they are placing ever-greater demands on their retailers to either ”get it right” or lose
The Varieties of Artificial Intelligence
People often talk about artificial intelligence as if it were all one thing. It’s more accurate to think of AI as a collection of approaches
A History of Chatbots
Turing Test Are you familiar with the Turing Test? For the uninitiated, the Turing Test was developed by Alan Turing, the original computer nerd, in
Language Families and NLP
Chatbots offer an opportunity to reach international audiences. The more languages one supports, the more customers it can reach. The variety of human languages makes
Should Your Brand Build a Chatbot Instead of an App?
The marketing world is abuzz with a new major debate, a split in techniques that will significantly differentiate companies that follow one path or another.
Chatbot Service Design for Beginners
[embedyt]https://youtu.be/d6vzPvBDU40[/embedyt] In spite of a variety of benefits, it’s unclear how chatbots can be made to work in a practical sense. In this article, we’ll
The Most Popular Social Platforms in Asia
In Asia, homegrown messaging apps dominate local markets despite pressure from giants like Facebook. If you’re looking for potential digital markets to penetrate, the Asia
Top Chatbot Business Use Cases You Might Not Know (Part 2)
Our first installment of carefully selected chatbot business use cases has shown you how AI bots are transforming 12 large-scale core industries of the world,
Top Chatbot Business Use Cases You Might Not Know (Part 1)
Although the term “Chatbot” is still a buzz word to many people, this revolutionary technology has already been considered “the next big thing” due to
Chatbot – Why Is It The Future of Enterprise?
Chatbots are drawing more attention in the businesses world. Business Insider predicts that about 80% of businesses will switch from traditional customer support channels to
Chatbots: a better customer experience
Chat-driven programs, used through instant messengers, called chatbots, are a viable solution to enhance the whole business. Chatbots automate customer service through artificial intelligence, leaving