Insights into conversation design and A.I

Chatbots for Tourism

Chatbots for tourism help people book their travel and hotel rooms, and some suggest destinations to match travelers’ wishes. Expedia for Facebook Messenger lets tourists describe their hotel needs, asks questions for clarification, and offers a selection of suitable hotels. Kayak for Slack is a Slack app which is available from any Slack workspace by

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Instant messaging apps

Messaging apps are a popular way for chatbots to communicate. They don’t require creating a new Web page or application. The developers simply create conversational abilities and connect them to the app’s API. Some messaging APIs provide additional developer aids, such as message templates and natural language processing. Users give messaging apps some identifying information,

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Humour & chatbots – when and how to make a funny chatbot?

Humor makes interactions go more easily. Introducing a little fun to a chatbot can make it more appealing to customers. It does require a bit of caution; what’s funny to one person may be offensive to another. Chatbots work best when they seem a bit human, though. With the right touch, humor can create a

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Live Chat for e-commerce

People buy from your e-commerce website because they like the products, trust the brand, and get great customer service. Live chat options provide an opportunity for consumers to get more information and personalized attention without the need to hire phone representatives or in-office staff to constantly monitor activity. Despite this sounding like an excellent boost toward

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Functions of Digital Personal Assistants

Digital virtual assistants, such as Alexa, Cortana, Siri, and Google Assistant, have the same major function: they make your life easier by automating certain processes. Automating these processes frees up your time and attention so that you can focus on what matters most to you. These are some of the processes that they can automate:

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Lead Generation with Chatbots

Chatbots have proven to be a golden source for lead generation and qualification. How to get users for a lead gen chatbot? There are a few things you can do to tweak your chatbots so that they increase lead generation. Engage with Each Visitor Just like a good bartender knows that engaging with their customers

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Chatbots for HR

HR departments can use chatbots to answer common employee questions, freeing HR personnel to address the tougher questions faster. This field is easier than many for a chatbot to handle, because the audience is a known one and the kind of information they are looking for is well-delimited. Company policies, holiday schedules, job openings, and

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10 Key Principles for Designing Effective Conversational Interfaces

From punch cards to command lines to graphical user interfaces (GUIs), the way people communicate with computers has evolved over the last half century. In those historic eras users were required to communicate on the computer’s terms, entering inputs that were carefully crafted to stay within parameters the machine could understand. But now, with the

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Chatbots in the gaming industry

The gaming industry has been booming for a while already, and we are now seeing an increase in casual gaming across a variety of media and different platforms. The industry has reached massive revenues of $108.4 billion in 2017, with mobile games as its most significant sector, generating $59.2bn. The quality of games has obviously

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Chatbot use cases in industries

Chatbots are more versatile than you may think. After all, it is just an interface technology. Chat, speech and messaging interfaces are very flexible. We’ve gathered different kinds of popular use cases in varying industries. Check them out to see what are the most popular use cases in your industry!

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Better public services with chatbots

Many services which government call centers now handle could benefit from chatbot support. Some of these areas are: General information. Queries about locations, hours, and deadlines make up a large portion of call center activity. Chatbots can provide this type of information without making people wait. The users retain the text of the response for

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How can Chatbots Improve the Customer Service and Experience?

How will AI (artificial intelligence) chatbot be the solution for the modern day customer service? Satisfying the customer expectations has always been a hot-button issue for companies to tangle with throughout all industries. Nowadays people are getting more and more accustomed to interacting through social media, mobile apps and email. Therefore, the demand for better

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Introduction to Discord bots

The rise of online chat rooms has, in recent years, seen an explosion in the number of intelligent chat bots that can offer a range of services. They are an example of conversational design that offers a human-like interaction through computer text. Discord bots can do many things to create an enhanced human experience, including

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Do you really need an AI chatbot? Button vs AI-driven chatbots

Some chatbots let users enter natural-language questions. Others only let them enter predefined choices using buttons or menu items. Both approaches have advantages in the right situation. The advantages of buttons Button-based chatbots are far simpler to program, so they cost less and don’t take as much time to set up. No artificial intelligence is

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Fun with Markov Chain Chatbots

Markov chains provide an easy way to generate plausible-sounding nonsense in a chatbot. They aren’t particularly useful for serious purposes, but they can be used for an entertainment bot or to lighten the conversation with occasional silliness. What is a Markov chain? A Markov chain is a statistical process built on a state machine. In

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Bot Directories: where to post your bots?

Where do you let people know about your chatbots? Lots of directories are available to tell the public about what’s out there, and many of them let you submit your listing. In most cases you have to register an account first. Here are ten directories that accept submissions. Chatbots.org: Claims to be a ”list of

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The Semantic Web & RDF

The Semantic Web is a way of putting structured information into Web pages, so that software can extract specific information without resorting to data mining and guessing. The semantic information may overlap with the content which is visible to the user, or it may be separate. It uses the Resource Description Framework (RDF) to characterize

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What is Facebook Messenger Advertising?

Facebook Messenger advertising provides content marketers the opportunity to engage audiences within the messenger app. Messenger ads are created through the ads manager platform and can utilize the same creative as other ads running throughout Facebook and Instagram. When is Facebook Messenger Advertising Suitable? Like all marketing strategies, Facebook Messenger ads best serve a specific

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Conversational Marketing: The Definitive Guide

Consumers are a little tired of inbound marketing. To be more specific, they’re tired of the kind of inbound marketing that has gotten repetitive and mechanic. You can’t blame them. Legions of marketers have been marching to the beat of Hubspot for years now. Consumers have learned the drill. They’re ready for a fresh approach,

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Why Chatbots Need Quality Standards?

According to a global study in 2017, over 32% of executives have already implemented artificial intelligence in customer service applications within their companies, and 62% believe that conversational interfaces for customer support will be the most transformative innovation in the next five years. It’s no wonder that businesses are so enthusiastic. Widespread adoption of AI

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What is Deep Learning?

”Alexa, what was the score of the Manchester United game yesterday?” If you’ve ever asked a question like that of your personal assistant device (such as Amazon Echo or Google Home), you are already enjoying the fruits of the deep learning revolution. As Ralf Herbrich, Director of Machine Learning & Managing Director of Amazon Development

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Making Your Own ASCII Art

ASCII art, sometimes referred to as ANSI art or text art, is the process of generating simple or complex imagery using computer text characters from the American Standard of Coded Information Interchange (ASCII) character set. The process involves creative placement of typed characters in order to create visual shapes or complex representations of people. They

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Turing test in science fiction

The decade isn’t over yet, but we’ve seen some remarkable advancements in the field of artificial intelligence. We’ve marveled at the invention of the first self-driving car in 1995. We’ve witnessed Deep Blue beat Garry Kasparov in 1997. Lastly and more recently we’ve had the chance to enjoy the company of Apple’s Siri, Google’s Assistant,

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Why you need chat service on your website?

WHY YOU NEED A CHAT SERVICE ON YOUR WEBSITE AIf you operate an ecommerce website, SaaS or any kind of business online, you need a chat service on your website today. Aссоrdіng tо a ѕtudу соmmіѕѕіоnеd bу LіvеPеrѕоn аnd соnduсtеd bу Lоudhоuѕе, е-commerce buуеrѕ dеmаnd some kind of live аѕѕіѕtаnсе durіng thеіr рurсhаѕing process. Here

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How Eliza Chatbot works?

Eliza was one of the first chatbot implementations. Joseph Weizenbaum created it at MIT in the mid-1960s. The original version was in MAD-Slip, a list processing extension to the MAD programming language, but it has been ported to many languages. It’s best known in combination with the DOCTOR script, which simulates a psychotherapist. Weizenbaum’s original

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Measure NPS (Net Promoter Score) with Chatbots

A net promoter score (NPS) is a measurement of what percentage of your customers are loyal to your brand compared to what percentage will likely advise other potential customers to take their business elsewhere. An NPS is calculated with a 0–10 scale; customers are asked a question along the lines of: ‘how likely are you to

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Human-Machine Interface for Autonomous Vehicles

The rесеnt dеvеlорmеnt іn rеѕеаrсh аnd thе іnсіріеnt соmmеrсіаlіzаtіоn оf аutоmаtеd аnd аutоnоmоuѕ vеhісlеѕ ѕuggеѕtѕ a rеvоlutіоn соnсеrnіng humаn trаnѕроrtаtіоn for thе соmіng dесаdеѕ. If you were to соnѕіdеr a full-ѕсаlе trаnѕіtіоn frоm mаnuаllу drіvеn vеhісlеѕ tо аutоmаtеd vehicles as a rеvоlutіоn, оnе may аlѕо аrguе thаt thе аutоmаtеd vеhісlеѕ іn fасt ѕhоuld bе ѕееn

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Offer a Proactive chat service

Chat work best when actively targeting potential visitors through proactive services prompts. Effective chat sales are not unlike sales in physical stores. Better result yields by approaching in a customized way, depending on the context and situation of the visitor. Proactive chat service requires a decision about the trigger – who to target and when

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Facebook Messenger Advertising

Chatbots and Facebook Messenger Ads. A Waste Of Time, Or The Future? Facebook Messenger has become the cornerstone to our society, but did Mark Zuckerberg predict how it would also unravel to be a hugely powerful marketing tool for savvy business owners? Bу оffеrіng аdvеrtіѕеrѕ thе аbіlіtу tо rеасh thеіr сuѕtоmеrѕ аnd рrоѕресtѕ vіа Mеѕѕеngеr,

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Copwriting for Chatbots

Chatbots must choose their wording carefully if they are to engage their users for longer periods of time. This is why copywriting and the distinct choices made in the way the bot works is so important. They must also be deployed in suitable ways for their audience. A chatbot is a programme that automatically responds

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The Turing Test – Does it matter?

The decade isn’t over yet, but we’ve seen some remarkable advancements in the field of artificial intelligence. We’ve marveled at the invention of the first self-driving car in 1995. We witnessed Deep Blue beat Garry Kasparov in 1997. Lastly and more recently, we enjoy the company of Apple’s Siri, Google’s the Assistant, Microsoft’s Cortana, and

Read More »

What is Cognitive Computing

  Definition of Cognitive Computing According to the Cognitive Computing Consortium, cognitive computing is designed to more closely mimic the problem-solving processes of the human brain. As a result, cognitive computing is able to handle problems that involve context and gray areas rather than adhering to strict rules. In particular, cognitive computers are adaptive, interactive,

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What is NLP / NLU

Natural language processing is the use of software to communicate in ordinary human languages, such as English and Chinese. It falls under the broad area of artificial intelligence. Computer pioneer Alan Turing believed that for a computer to ”think,” it would have to be able to accept natural-language text. Many chatbots rely on NLP to

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How can a RPA bot help?

Robotic Process Automation (RPA) can help organizations in their digital transformation with the use of software that has artificial intelligence and machine learning capabilities. Industries across the board are reaping the benefits of RPA as they layer this technology on top of their IT infrastructure. RPA has many applications in varying fields. Human Resources: RPA automates timesheet submission,

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Virtual Assistant: What You Need To Know 2019

We all live in a world that’s fast-paced and digital. It’s no surprise that nowadays everything should be done in an instant. There’s so much advance in the technology nowadays that even the most mundane tasks can be done with just a scroll and a click. In the old days, we would normally rely on

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AIML Chatbots

  History of AIML Artificial Intelligence Markup Language, or AIML, is an XML-based language used to program natural language software agents, such as chatbots. Richard Wallace originally developed AIML, which later formed the basis for ALICE or an extended version of Eliza. AIML and Alice are often available under a free or open-source license. In

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patented stamp on papers

Recent and Upcoming Patents in the Chatbot Industry

The rapid growth in chatbot development has led to growth in the filing of patents. Some are from major companies, some from startups. Some represent major advances in the technology, while others might be easy targets for challenges. Many of them offer hints about the direction chatbots could take in the future. Some may have

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The Most Popular Chatbot Projects on GitHub

Many chatbot-related projects are found on GitHub. The following are among the most popular, based on the number of watchers and stars. Botkit is a development kit from Howdy for creating and integrating bots. It’s based on Node.js and is available under the MIT open source license. Developers can use their choice of NLP services,

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Chatbot Use at Trade Fairs

Best Use Cases of Chatbots at Trade Fairs Customer Assistance- Attendees can get quick answers to some of the most frequently asked questions of trade fair events. Notifications- Chatbots can send out notifications for specific upcoming activities, like reminders of speaker times, or scheduling changes. Lead generation- Chatbots can gather information for businesses to use

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Chatbot Use Cases in Banking

Chatbots in the banking industry are used in both customer-facing roles as well as for internal communication among employees in order to streamline operations while providing efficient customer service. Here are some of the advantages of chatbots in the banking industry Personal Banking Chatbots are becoming more of a staple within this realm, in order to

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Giant robot holding a businessman with a telescope, helping him to look further ahead, RPA Robotic process automation concept

Robotic Process Automation: What’s It All About?

Businesses are picking up huge gains in productivity through robotic process automation, or RPA. This doesn’t refer to machines doing physical labor; the ”robots” in this case are software agents. Like the robots on the factory floor, they carry out tasks that otherwise would require dull, repetitive human efforts. RPA builds on existing GUI-based software.

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Chatbots in Manufacturing Industries

Manufacturers stand to gain from every technological advance they can use, and chatbots can provide them with significant advantages. The uses range from the supply chain to the manufacturing floor to order fulfillment. Supplies and inventory Parts and materials need to stay in supply without accumulating wasteful amounts before they’re needed. A chatbot-based query system

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Chatbots in the Insurance Industry

The insurance industry may be known for web pages full of complicated jargon and headaches, but chat bots are changing this. They’re helping with everything from finding the right policy to settling claims, and have many additional advantages as well. Answering Frequently Asked Questions Even though many sites include an FAQ page for their policies,

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Chatbots For Team Communication Apps

Team chat apps are the latest in a long line of technology that keeps coworkers connected. Platforms such as the popular Slack or Microsoft Teams allow management to create a place where communications between coworkers, their superiors, and the company as a whole can be streamlined. These applications tend to have a primary group chat

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5 Ways Chatbots are Guiding Travelers: Chatbots in Travel Industry

The travel industry isn’t limited to hotels and airlines and neither are the potential roles for chatbots. Travelers have welcomed bots into multiple stages of their journeys, allowing them to find exactly what they’re looking for when they need it. Here are the most interesting ways chatbots are stepping up to make trips better. Saving

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woman using smart phone in autonomous car. self driving vehicle. autopilot. automotive technology.

An Overview of the State of Robotics

As science fiction writers first conceived robots, they were humanoid machines that performed services in response to spoken directions. This is the idea of R.U.R. by Čapek (which introduced the word ”robot” to the world), as well as Isaac Asimov’s I, Robot stories. What we now call robots have gone in quite a different direction.

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Chatbots for Brick & Mortar Retailers: Chatbots in Retail

The first contact customers have with brick-and-mortar businesses is often their online presence. A good website is an obvious necessity, but a chatbot is a valuable addition. Many people use their smartphones while inside the store to get information. Using a chatbot is faster than flagging down a sales representative, and it’s always available. Browsing

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Close up of a hand holding a winners trophy against the sky.

And The Winner Is…Champion Hackathon Chatbots

The idea of chatbots has been around since the mid 1960s. ELIZA was the first of its kind, created in the MIT Artificial Intelligence Laboratory. Since then, though, there has been a proliferation of chatbots. When they first began to become more widespread and available to the general public, in the late 1990s, they mainly

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schoolkids using chatbots for education

Chatbots In Education

Students everywhere carry their mobile phone with them. It contains everything they need and is their connection to the world, but the ‘phone’ aspect of the device is fading away. Instead of making calls, many individuals would rather use instant messaging apps. This trend started a with the popularity of SMS and has only surged

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Chatbots and Messaging in Africa

Chatbots are ready to deliver a major impact in Africa. Several economic factors work in their favor, and businesses and nonprofit organizations are already showing what they can accomplish. The next few years should see significant growth in use. Favorable economic factors Since 2016 Africa’s economy has been growing at a healthy pace. The World

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businessman using new form of business technology

How Changes in Consumer Behavior in the 2010s Has Shaped the Business World

”Today’s consumers are more enlightened and empowered than ever. And they are placing ever-greater demands on their retailers to either ”get it right” or lose their business.”   – Kali Klena, IBM Global Retail Lead Today’s savvy consumers contrast sharply from yesterday’s shoppers. They are confident, industrious, and technologically astute, and expect businesses to exhibit

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artificial intelligence playing chess

The Varieties of Artificial Intelligence

People often talk about artificial intelligence as if it were all one thing. It’s more accurate to think of AI as a collection of approaches to problems. An AI system usually combines several approaches, doing whatever produces the best results. Breaking down the

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stack of old computer equipment transformed into a robot

A History of Chatbots

Turing Test Are you familiar with the Turing Test? For the uninitiated, the Turing Test was developed by Alan Turing, the original computer nerd, in 1950. The idea is simple: for a machine to pass the Turing Test, it must exhibit intelligent behavior indistinguishable from that of a human being. The test is usually conceptualized

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Say hello in different languages, fingers

Language Families and NLP

Chatbots offer an opportunity to reach international audiences. The more languages one supports, the more customers it can reach. The variety of human languages makes this a challenge. If you’re reading this article, you’re presumably familiar with English and perhaps with some other European languages. Translating even between them can be difficult. When we consider

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Person chatting with chatbot in mobile phone vector illustration, flat cartoon smartphone with chat bot discussion, cellphone messenger with chatbot service, communication technology

Should Your Brand Build a Chatbot Instead of an App?

The marketing world is abuzz with a new major debate, a split in techniques that will significantly differentiate companies that follow one path or another. Chatbot or App? In the modern world of reaching out to your customers through every available platform, this can seem like a crazy question at first. Of course, you want

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Chatbot Service Design for Beginners

[embedyt]https://youtu.be/d6vzPvBDU40[/embedyt] In spite of a variety of benefits, it’s unclear how chatbots can be made to work in a practical sense. In this article, we’ll find out principles and steps of chatbot service design, as well as some common mistakes when it comes to building these AI bots. What Is Chatbot Design? Understanding How Every

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The Most Popular Social Platforms in Asia

In Asia, homegrown messaging apps dominate local markets despite pressure from giants like Facebook. If you’re looking for potential digital markets to penetrate, the Asia Pacific region should be on top of your concern. Connectivity throughout the region is growing at an incredible rate, and there’s still plenty of room for further growth. In fact,

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Top Chatbot Business Use Cases You Might Not Know (Part 2)

Our first installment of carefully selected chatbot business use cases has shown you how AI bots are transforming 12 large-scale core industries of the world, including E-commerce, public transportation, education, airlines, and so on. In this second part, we continue coming up with other 11 chatbot business use cases that deal with more personal aspects

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Top Chatbot Business Use Cases You Might Not Know (Part 1)

Although the term “Chatbot” is still a buzz word to many people, this revolutionary technology has already been considered “the next big thing” due to massive benefits it can bring to companies across various industries. In this article, we will discuss several chatbot use cases to solidify our claim that businesses should embrace chatbots. 1.

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Chatbot – Why Is It The Future of Enterprise?

Chatbots are drawing more attention in the businesses world. Business Insider predicts that about 80% of businesses will switch from traditional customer support channels to Chatbot by the end of 2020. So, being an early adopter of this advanced AI technology would give you a major advantage over your competitors. 1. What Is Chatbot? A

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Chatbots: a better customer experience

Chat-driven programs, used through instant messengers, called chatbots, are a viable solution to enhance the whole business. Chatbots automate customer service through artificial intelligence, leaving the company more time to concentrate on other key business areas. Significant benefits of the method are multiple-languages and good user experiences. There is a lot of good feedback from

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